N.J. Admin. Code § 11:2-14.4
The insurer shall operate a toll free telephone center ("Demutualization Call Center") to answer questions from policyholders on the plan, including, but not limited to, questions on the method of voting. The insurer shall submit to the Department for its approval, in advance of the establishment of the Demutualization Call Center, a copy of responses that will be given to anticipated policyholder questions. The insurer shall establish appropriate procedures acceptable to the Department for providing oral and written responses to questions that do not have an approved response. Such procedures shall be developed, taking into consideration the insurer's need to respond promptly to policyholder inquiries. The insurer shall not provide any oral or written response that was not specifically approved or prepared in accordance with such procedures.
N.J. Admin. Code § 11:2-14.4