N.J. Admin. Code § 10:50-1.15

Current through Register Vol. 56, No. 24, December 18, 2024

Section 10:50-1.15 - Complaint log

(a) An independent transportation provider shall implement a complaint/grievance procedure.

(b) An independent transportation provider shall prepare and maintain a complaint log, containing all complaints and/or grievances from beneficiaries or their representatives.

(c) An independent transportation provider shall make all complaint logs available for immediate review upon the request of any representative(s) of the Division, for a period of at least five years from the date of service involved.

(d) An independent transportation provider shall enter the following information into the complaint log:

1. The name and address of the Medicaid/NJ FamilyCare beneficiary involved;

2. The beneficiary's Health Benefits Identification (HBID) number;

3. The telephone number of the beneficiary;

4. Complete details about the nature of the complaint; and

5. Complete details of the resolution of the complaint and any corrective action taken by the provider.

N.J. Admin. Code § 10:50-1.15

New Rule, R.2006 d.213, effective 6/19/2006.
See: 37 N.J.R. 4850(a), 38 N.J.R. 2713(a).

Amended by 54 N.J.R. 620(b), effective 4/4/2022