Md. Code Regs. 36.10.13.11

Current through Register Vol. 51, No. 22, November 1, 2024

Section 36.10.13.11 - Surveillance Department Operating Procedures for Class A and Class B-1 Sports Wagering Facility Licensees

A. Except as set forth in §B, this regulation is only applicable to the holder of a Class A sports wagering facility license.

B. The Commission may require the holder of a Class B-1 sports wagering license to comply with any or all of the requirements of this regulation.

C. At least 60 days before sports wagering operations are to commence, a sports wagering licensee shall submit to the Commission for review and written approval:

(1) A surveillance system meeting the requirements of Regulation .10 of this chapter including, at a minimum, details pertaining to:

(a) Camera configuration inside and outside the facility;

(b) Monitor room configuration;

(c) Video recording format and configuration specifications;

(d) Authentication of digital recordings, including Commission access to the system's video verification encryption code or watermark;

(e) Audio recording format; and

(f) System access controls; and

(2) Surveillance department operating procedures conforming to this regulation.

D. A sports wagering licensee may not commence operations until its surveillance system and surveillance department operating procedures are approved in writing by the Commission.

E. A sports wagering licensee's surveillance department operating procedures shall, at a minimum, require:

(1) Coverage of all areas and transactions enumerated in Regulation .10 of this chapter;

(2) Contingency plans addressing:

(a) Full and partial failure of the surveillance system including:

(i) A contact list with telephone numbers for individuals required to be notified in the event of a failure; and

(ii) Facility closure protocols; and

(b) Planned shutdown of the surveillance system;

(3) A surveillance incident log to:

(a) Be maintained by monitor room employees in:

(i) A book with bound numbered pages that cannot be readily removed; or

(ii) An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; and

(b) Document the scheduled coverage in §D(1) of this regulation and all other non-routine surveillance activity as follows:

(i) Date and time surveillance is commenced;

(ii) Name and Commission license number of the individual initiating, performing, or supervising the surveillance;

(iii) Reason for the surveillance;

(iv) Whether the suspicious activity involves an alleged regulatory violation or criminal activity;

(v) Name, if known, alias, or description of an individual being monitored;

(vi) Description of the activity in which the individual being monitored is engaged;

(vii) Reading on a meter, counter, or device that identifies the point on the video recording at which the event occurred;

(viii) Time at which a video recording is commenced and terminated, if different than when surveillance is commenced or terminated;

(ix) Date and time surveillance is terminated;

(x) Summary of the results of the surveillance; and

(xi) Description of the time, date, and cause of any equipment or camera malfunction which occurred during the conduct of surveillance;

(4) A surveillance room entry log to:

(a) Be Signed by an individual entering the surveillance monitor room who is not a surveillance department employee assigned to the monitor room's work shift at the time of entry;

(b) Be maintained by monitor room employees in:

(i) A book with bound numbered pages that cannot be readily removed; or

(ii) An electronic format equipped with software that prevents modification of an entry after it has been initially entered into the system; and

(c) Document the following:

(i) Date and time of entering the monitor room;

(ii) The entering individual's name and department or affiliation;

(iii) The reason for entering the monitor room;

(iv) The name of the individual authorizing the individual's entry into the monitor room; and

(v) The date and time of exiting the monitor room;

(5) That surveillance monitor room employees notify:

(a) Security department supervisory personnel within 5 minutes of an incident of equipment failure affecting coverage of the facility; and

(b) The Commission within 30 minutes of an incident of equipment failure affecting coverage of the facility citing:

(i) Date and time;

(ii) Cause of the malfunction; and

(iii) Time a sports wagering licensee's security department was notified of the malfunction;

(6) That a sports wagering licensee confirm in writing a notice given verbally to the Commission under §D(5) of this regulation; and

(7) That, on a daily basis, a sports wagering licensee synchronize the date and time on the surveillance system to the date and time on a public time server.

F. A sports wagering licensee may not implement a change or amendment in its surveillance system or surveillance department operating procedures approved by the Commission under §C of this regulation without the prior written approval of the Commission.

G. Surveillance department employees shall be reasonably segregated and independent of all other departments at the facility.

H. A surveillance department employee may not transfer to any other department in the facility without the prior written approval of the Commission.

Md. Code Regs. 36.10.13.11

Amended effective 49:1 Md. R.16, eff. 1/13/2022