Statutes, codes, and regulations
District Of Columbia Administrative Code
Title 15 - PUBLIC UTILITIES AND CABLE TELEVISION
Chapter 15-6 - PAY TELEPHONES
Rule 15-612 - INFORMAL CONFERENCE

D.C. Mun. Regs. tit. 15, r. 15-612

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Current through Register Vol. 71, No. 52, December 27, 2024
Rule 15-612 - INFORMAL CONFERENCE
612.1

A complaint regarding th e operation of a pay telephone may be filed with the Office of Consumer Services, which shall handle the matter as an informal complaint for resolution.

612.2

The procedures for informal complaints in § 323 shall apply to informal payphone complaints.

612.3

If the complaint is resolved informally, the Commission shall dismiss the matter upon the submission of a signed settlement agreement that sets forth the terms of the settlement.

612.4

Notice of informal proceedings shall be sent by certified mail to the Complainant(s), the PSP, the ANC Chairperson and Single Member District ANC Commissioner of the community in which the instrument is located, OPC, and the MPD District in which the instrument(s) is located or proposed to be located. The notice shall state that OPC is available to assist and/or represent the complainant.

612.5

If the Office of Consumer Services determines that a matter cannot be resolved informally, then within five (5) Business Days, the Office of Consumer Services shall notify the Complainant in writing and invite the Complainant to file a

Formal Complaint with the Commission. The PSP, the ANC Chairperson and Single Member District ANC Commissioner of the community in which the instrument is located, OPC, local civic association chair (if any) and the MPD District in which the instrument(s) is located shall be copied on this notification. The notification shall:

(a) State that the Complainant has the right to file, at no cost, a Formal Complaint, if he or she so desires;
(b) State that a Formal Complaint must be filed within fourteen (14) Days of the date of mailing of the notification or the matter shall be dismissed;
(c) Indicate the availability of assistance and legal representation by OPC and OPC's address and telephone number;
(d) Indicate that the Complainant may be represented by him or herself, by counsel, by OPC, or by a third party of the Complainant's choosing; and
(e) Set forth the Commission's Formal Complaint and hearing procedures.

D.C. Mun. Regs. tit. 15, r. 15-612

Final Rulemaking published at 48 DCR 1151 (February 9, 2001); amended by Final Rulemaking published at 66 DCR 000664 (1/18/2019)