N.M. Code R. § 17.11.16.15

Current through Register Vol. 35, No. 16, August 27, 2024

Section 17.11.16.15 - INFORMATION REQUIRED SEMI-ANNUALLY

A. A LEC shall semi-annually provide information to customers in English and Spanish. A LEC need not provide all of the information at the same time and may choose to provide it in a prominent place on a customer's bill or in a bill insert. The following information is required:

(1) the statement described in paragraph (6) of subsection A of 17.11.16.19 NMAC;

(2) a statement, using commonly understood descriptions and examples, that basic local exchange service will not be discontinued for failure to pay charges for toll or discretionary services;

(3) notification that a third party notification program is available to residential customers;

(4) notification that up-to-date service and rate information is available as provided in subsection A of 17.11.16.11 NMAC; and

(5) notification that a low income telephone assistance program (LITAP) is available to qualifying residential customers; that applications for the program are available at the LEC's billing offices or that the LEC will mail an application to a customer if the customer calls the customer service department of the LEC at [insert toll-free telephone number of the customer service department] to request an application; that the customer must submit to the LEC a completed application and proof that the customer meets the eligibility requirements for one or more need-based assistance programs administered by the human services department; that if the customer does not have proof of eligibility, the customer should contact his or her local human services department income support division office or call the HSD customer help desk at its toll free telephone number for information on how to obtain proof of eligibility that other community assistance programs may be available; and that the customer may obtain additional assistance from the commission's consumer relations division and the LEC shall provide the toll-free telephone number of the commission's consumer relations division.

B. In the event a court of competent jurisdiction determines that Subsection B of 17.11.16.30 NMAC is invalid, a LEC shall semi-annually notify customers that they have the right to request that the carrier not disclose to any person, other than to employees of the carrier who have a need for the information in the course of providing telecommunications services, information about the customer, including the customer's calling patterns.

N.M. Code R. § 17.11.16.15

17.11.16.15 NMAC - Rp, 17.11.16.15 NMAC, 2-1-06