Part 16 - CONSUMER PROTECTION
- Section 17.11.16.1 - ISSUING AGENCY
- Section 17.11.16.2 - SCOPE
- Section 17.11.16.3 - STATUTORY AUTHORITY
- Section 17.11.16.4 - DURATION
- Section 17.11.16.5 - EFFECTIVE DATE
- Section 17.11.16.6 - OBJECTIVE
- Section 17.11.16.7 - DEFINITIONS
- Section 17.11.16.8 - DISCONNECTION OF BASIC LOCAL EXCHANGE SERVICE AND ALLOCATION OF PARTIAL PAYMENTS
- Section 17.11.16.9 - ACCESS TO AND AUDIT OF DATA
- Section 17.11.16.10 - CUSTOMER COMPLAINT TRACKING
- Section 17.11.16.11 - ACCESS TO SERVICE AND RATE INFORMATION
- Section 17.11.16.12 - FAIR MARKETING PRACTICES
- Section 17.11.16.13 - TARIFFS AND BOUNDARY MAPS
- Section 17.11.16.14 - BILLS
- Section 17.11.16.15 - INFORMATION REQUIRED SEMI-ANNUALLY
- Section 17.11.16.16 - BILLING DISPUTES AND ERRORS, GENERAL REFUNDS AND BILL CREDITS
- Section 17.11.16.17 - DISCONTINUANCE OR INTERRUPTION OF SERVICE
- Section 17.11.16.18 - PROHIBITIONS ON DISCONTINUANCE OF SERVICE
- Section 17.11.16.19 - REQUIREMENTS PRIOR TO DISCONTINUANCE OF SERVICE
- Section 17.11.16.20 - PAYMENT PLANS
- Section 17.11.16.21 - RESTORATION OF SERVICE
- Section 17.11.16.22 - COMPLAINTS AND APPEALS
- Section 17.11.16.23 - CUSTOMER DEPOSIT POLICY
- Section 17.11.16.24 - CRITERIA FOR ESTABLISHING THE NEED FOR AND AMOUNT OF A DEPOSIT
- Section 17.11.16.25 - LIMITATIONS ON THE USE OF DEPOSITS
- Section 17.11.16.26 - INTEREST ON DEPOSITS
- Section 17.11.16.27 - DEPOSIT RECORDS
- Section 17.11.16.28 - REFUND OF DEPOSITS
- Section 17.11.16.29 - PRIVACY
- Section 17.11.16.30 - CONFIDENTIALITY; OPERATOR ASSISTED CALLS
- Section 17.11.16.31 - TROUBLE ISOLATION CHARGE PROHIBITED
- Section 17.11.16.32 - EXEMPTION OR VARIANCE
- Section 17.11.16.33 - MEDICAL CERTIFICATION FORM
- Section 17.11.16.34 - FINANCIAL CERTIFICATION FORM