Arbitrator or arbitration firm means the individual or entity appointed by the Director of Consumer Affairs and Business Regulation to conduct state-certified new and used car arbitrations.
Award/appeal period means the period for compliance with or appeal of a finding in favor of the consumer as set forth in M.G.L. c. 90, § 7N¼ and 7N½ (3)(A)(iii).
Continuing costs: means all incidental costs accrued during that period after the hearing and before the consumer has been tendered a full refund or replacement vehicle as ordered while the consumer is still in possession of the defective vehicle.
New motor vehicle or new car means a motor vehicle covered by or subject to M.G.L. c. 90, § 7N½.
OCABR means the Office of Consumer Affairs and Business Regulation.
Used motor vehicle or used car means a motor vehicle covered by or subject to M.G.L. c.90, § 7N¼.
201 CMR 11.01