Ala. Admin. Code r. 770-X-1-.04

Current through Register Vol. 43, No. 1, October 31, 2024

Section 770-X-1-.04 - Customer Service Requirements And Information

(1) Applications for service shall be made in accordance with the Utility's rule or practice respecting same as authorized by the Commission.

(2) Any utility shall serve any applicant located within the territory which the utility is under duty to serve provided said applicant complies with the state, county, and municipal design, safety or inspection regulations related to the affected utility service and the Commission-approved rules and regulations of the utility furnishing the service. Any utility may decline to serve either an applicant or a customer who does not comply with the above-stated requirements.

(3) Information for Customers - Each utility shall at any time, on request, give its customers such information and assistance as is reasonably possible in order that customers may secure safe and efficient service and may secure appliances properly adapted to the service furnished.

(4) Each utility shall maintain up-to-date maps, plans, or records of its entire transmission and distribution systems, with such other information as may be necessary to enable the utility to advise applicants, and others entitled to the information, as to the facilities available for serving applicants in the territory which the utility is under duty to serve.

(5) Nothing contained in this rule shall place a utility under a duty to perform a county's obligation of inspection or enforcement.

Ala. Admin. Code r. 770-X-1-.04

Effective January 1968. Amended October 1988. Filed with LRS February 5, 2013. Filed for Codification in the Alabama Administrative Code by the Alabama Public Service Commission on February 5, 2013, pursuant to Code of Ala. 1975, § 41-22-7.

Author: Alabama Public Service Commission

Statutory Authority:Code of Ala. 1975, §§ 37-1-32, 37-1-38.