Section 9-2-1305 - Investigations(a) The ombudsman shall conduct an appropriate inquiry into all complaints pursuant to this act. The ombudsman shall notify any provider of a long term care service affected by the inquiry. (b) In conducting an inquiry, the ombudsman shall engage in appropriate actions including: (i) Making inquiries of affected parties or those with the knowledge of matters necessary to establish, deny or resolve the complaint; (ii) Entering, at any reasonable time, the facility of a provider of any long term care service subject to regulation, certification or licensure by the department; (iii) Presenting proper identification to any long term care service provider, if requested. (c) Any inquiry that requires the inspection or obtaining of medical records or other resident records which are pertinent to the inquiry shall comply with all established privacy notification requirements. (d) The resident, or resident's guardian, may participate in planning any course of action to be taken on his behalf by the ombudsman.