Section 616B.027 - Insurer to provide office in State and statewide toll-free telephone service; private carrier to provide adequate services and information to control losses and prevent accidents and occupational diseases; requirement of availability for communication in real time1. Every insurer shall: (a) Provide an office in this State operated by the insurer or its third-party administrator in which: (1) A complete file, or a reproduction of the complete file, of each claim is accessible, in accordance with the provisions of NRS 616B.021;(2) Persons authorized to act for the insurer and, if necessary, licensed pursuant to chapter 683A of NRS, may receive information related to a claim and provide the services to an employer and his or her employees required by chapters 616A to 617, inclusive, of NRS; and(3) An employee or his or her employer, upon request, is provided with information related to a claim filed by the employee or a copy or other reproduction of the information from the file for that claim, in accordance with the provisions of NRS 616B.021.(b) Provide statewide toll-free telephone service to the office maintained pursuant to paragraph (a).2. Each private carrier shall provide: (a) Adequate services to its insured employers in controlling losses; and(b) Adequate information on the prevention of industrial accidents and occupational diseases.3. An employee of a private carrier who is licensed as a company adjuster pursuant to chapter 684A of NRS or a person who acts as a third-party administrator pursuant to chapters 616A to 616D, inclusive, or chapter 617 of NRS for a private carrier who administers a claim arising under chapters 616A to 616D, inclusive, or chapter 617 of NRS from a location outside of this State pursuant to subsection 1 of NRS 616B.0275 shall make himself or herself available to communicate in real time with the claimant or a representative of the claimant Monday through Friday, 9 a.m. to 5 p.m. local time in this State, excluding any day declared to be a legal holiday pursuant to NRS 236.015.Added to NRS by 1995, 2000; A 1999, 1764; 2001, 960; 2023, 3615Amended by 2023, Ch. 535,§4, eff. 1/1/2024.Added to NRS by 1995, 2000; A 1999, 1764; 2001, 960