P.R. Laws tit. 23, § 9015a
Service Representatives shall have the following general duties, authorities, and functions as conferred under this chapter:
(a) They shall verify the status of cases pending before the Permit Management Office by means of the electronic information system of the said Office.
(b) They shall oversee compliance with the assessment standards established together with permit managers to handle any deviation from such standards in the evaluation of recommendations, final determinations, and permits. They shall determine the cause of such deviation and provide such recommendations as they may deem necessary to the Executive Director.
(c) They shall give notice to the Executive Director about any instance of noncompliance within the Permit Management Office or by authorized professionals with the assessment standards for the evaluation of recommendations, final determinations, and permits.
(d) They shall provide informational guidance to the public as to the procedures to file applications and they shall provide information on application status to anyone who so requests and keep a register on the requests for information which they have received and processed.
(e) They shall have access to records and, after consultation with and authorization from the Executive Director, may reassign cases in compliance with Permit Management Office operational guidelines.
(f) They shall directly assist the Executive Director in drafting the report required under § 9012p of this title.
(g) They shall ascertain that all required documents, be these in written or in electronic format, are filled out in all their parts.
(h) They shall not accept any incomplete permit applications which are not accompanied with the documents that are indispensable for their evaluation, as set forth in the regulation required under this chapter.
History —Dec. 1, 2009, No. 161, § 5.2.