P.R. Laws tit. 23, § 6843
Every passenger shall have the right to receive an excellent, efficient and safe service, and therefore shall have the following rights:
(a) That the most direct route between two points be used.
(b) To be attended by a courteous driver who speaks English and in Spanish adequately.
(c) To have a driver who knows and complies with the traffic laws.
(d) To have air conditioning in the cab during the trip, except when the passenger specifically states otherwise.
(e) To have a silent trip, without music.
(f) To have a smoke-free environment.
(g) To have a clean passenger area.
(h) To have a clean trunk.
(i) To have a driver who uses the vehicle’s horn only when needed.
(j) That the taximeter be used when the rate is metered under the provisions of this chapter.
(k) To refuse to give a tip.
(l) To abandon the vehicle as soon as he/she requests it, and the operator reaches a safe place to stop the vehicle.
(m) That the radio installed in authorized vehicles is turned off, unless the passenger expressly requests otherwise. This provision shall not be understood as a prohibition to use radiotelephones to communicate with the enterprise’s main offices.
(n) To have a safety seat available for any child traveling along, pursuant to the provisions of §§ 5001 et seq. of Title 9.
History —Dec. 19, 2002, No. 282, § 58, eff. 180 days after Dec. 19, 2002.