P.R. Laws tit. 26, § 2130
(1) Every provider shall keep exact accounts, books and files of the transactions regulated under this subchapter.
(2) The accounts, books and files of a provider shall, at least, include the following:
(a) Copies of each type of service contract issued;
(b) the name and address of each holder of a contract in the measure that this information has been provided by the holder of the contract;
(c) a list of the places in which the provider promotes, sells or offers service contracts for sale, and
(d) the claim files, which shall at least contain the date, amount and description of each receipt, claim or expense related to the service contracts.
(3) With the exception of what is provided in subsection (5) of this section, every provider shall keep the pertinent files of each holder of a contract for a period of not less than three years after the term of each coverage has expired.
(4) The providers may keep all the files required under this subchapter electronically or by similar filing systems. In said case, the files shall be readily accessible to the Commissioner from a terminal or other scanning device and shall have the capacity to be printed in a legible manner.
(5) Any provider who discontinues his/her business in Puerto Rico shall keep his files until he/she can present sufficient satisfactory evidence to the Commissioner that he/she has complied with all his/her obligations towards the holders of contracts in Puerto Rico.
History —Ins. Code, added as § 21.300 on Sept. 8, 2000, No. 392, § 3.