Section 27-8-28-15 - Assistance in filing grievance; designation of representative(a) An insurer shall establish procedures to assist covered individuals in filing grievances.(b) A covered individual may designate a representative to file a grievance for the covered individual and to represent the covered individual in a grievance under this chapter.As added by P.L. 66-2001, SEC.2 and P.L. 203-2001, SEC.13.