Section 27-1-37.5-11 - Response to request for prior authorization; timing; incomplete request(a) This section applies to a prior authorization request delivered to a health plan after December 31, 2019.(b) A health plan shall respond to a request delivered under section 10 of this chapter as follows: (1) If the request is delivered under section 10(b) of this chapter, the health plan shall immediately send to the requesting health care provider an electronic receipt for the request.(2) If the request is for an urgent care situation, the health plan shall respond with a prior authorization determination not more than forty-eight (48) hours after receiving the request.(3) If the request is for a nonurgent care situation, the health plan shall respond with a prior authorization determination not more than five (5) business days after receiving the request.(c) If a request delivered under section 10 of this chapter is incomplete:(1) the health plan shall respond within the period required by subsection (b) and indicate the specific additional information required to process the request;(2) if the request was delivered under section 10(b) of this chapter, upon receiving the response under subdivision (1), the health care provider shall immediately send to the health plan an electronic receipt for the response made under subdivision (1); and(3) if the request is for an urgent care situation, the health care provider shall respond to the request for additional information not more than forty-eight (48) hours after the health care provider receives the response under subdivision (1).(d) If a request delivered under section 10 of this chapter is denied, the health plan shall respond within the period required by subsection (b) and indicate the specific reason for the denial in clear and easy to understand language.Amended by P.L. 190-2023,SEC. 16, eff. 7/1/2023.Added by P.L. 77-2018,SEC. 2, eff. 7/1/2018.