Section 224-B - Cable bills1. At the time service is initiated to a residential customer and at least once a year thereafter, every telephone corporation, as defined in subdivision seventeen of section two of this chapter, and every cable television company, as defined in section two hundred twelve of this article that provides cable service to customers in New York shall provide its customers with a notice that billing statements are available in a large print format. Upon written request by a customer, every telephone corporation and cable television company shall provide the customer's billing statements in large print format no later than sixty days after the date upon which the request is received by the telephone corporation and cable television company. The provisions of this section shall apply only to printed statements. For the purposes of this section, "large print" means a font size of sixteen or larger to illuminate billing information.2. Upon customer request, every telephone corporation and cable television company shall provide copies of previous billing statements and/or statements verifying that such person requesting the document is a customer of such telephone corporation or television company. Telephone corporations and television companies shall not impose any fee, charge or surcharge for such requests.N.Y. Pub. Serv. Law § 224-B
Amended by New York Laws 2021, ch. 636,Sec. 1, eff. 12/1/2021.