If the description of a record sought is not sufficient to allow the Department to identify and locate the requested information, the requester will be notified within five (5) working days that the request is insufficient for the Department to locate and provide the information. Upon request, the Department will assist the requester in identifying the records sought. Until such additional information is provided, the Department has no further obligation to fulfill the request.
W. Va. Code R. § 60-2-5