Statutes, codes, and regulations
Virginia Administrative Code
Title 20 - PUBLIC UTILITIES AND TELECOMMUNICATIONSAgency 5 - STATE CORPORATION COMMISSION
Chapter 430 - RULES GOVERNING DESIGNATION OF A COMMERCIAL MOBILE RADIO OR CELLULAR TELEPHONE SERVICE PROVIDER AS AN ELIGIBLE TELECOMMUNICATIONS CARRIER
Section 20VAC5-430-50 - Complaints

20 Va. Admin. Code § 5-430-50

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Current through Register Vol. 41, No. 10, December 30, 2024
Section 20VAC5-430-50 - Complaints

Each ETC shall designate a point of contact for the handling of customer complaints received by the commission. When contacted by a member of the commission staff regarding a customer complaint received by the commission, the ETC shall provide the commission staff a written response within 24 hours confirming contact with the customer and describing the plan for addressing the customer's complaint. The ETC shall provide commission staff a written confirmation when the customer complaint is resolved.

20 Va. Admin. Code § 5-430-50

Derived From Virginia Register Volume 39, Issue 20, eff. 5/22/2023.

Statutory Authority: §§ 12.1-13 and 56-479.4 of the Code of Virginia.