Customer payments that are less than the total bill balance shall be credited first to tariffed local exchange services, including basic telephone service, basic bundles, and fees and surcharges, where nonpayment would result in a customer being disconnected from basic telephone service or a basic bundle. Any remainder shall be credited to any other charges on the bill.
20 Va. Admin. Code § 5-413-40
Statutory Authority
§ 12.1-13 of the Code of Virginia.