Each subscriber organization shall keep complete documentation of the customer's affirmative consent for the utility to provide to the subscriber organization access to the subscriber's billing and usage data and duration of consent by written or electronic signature. If the affirmative consent documentation is in the form of a copy of the customer's contract with the subscriber organization, the subscriber organization shall maintain a copy of the contract for at least one year after the date of expiration. Such affirmative consent contracts shall be provided within five business days to the customer, the utility, or the commission staff upon request.
The utility shall maintain a consolidated list of active subscriber organizations, including the number of low-income customers for each organization.
Each subscriber organization shall retain a record of all disclosure forms, low-income customer proof of eligibility, and subscriber allocation lists for a period of at least three years. Each subscriber organization shall retain copies of subscriber contracts for a period of at least one year from the date of expiration. Each of these documents must be made available immediately upon request from the commission or commission staff.
A subscriber organization shall retain customer billing and account records and complaint records for at least three years.
20 Va. Admin. Code § 5-340-90
Statutory Authority: §§ 12.1-13 and 56-594.3 of the Code of Virginia.