Section R926-17-9 - Contractual Terms Between the Department and Account Managers(1) The department shall provide account manager oversight through a contractual relationship governing what the account manager may do on behalf of the department.(2) Each contract between the department and an account manager shall contain, at a minimum, guidelines for the following: (a) RUC participant enrollment, withdrawal, and removal processes;(b) structure and content of user agreements between account managers and RUC participants;(c) acceptable of mileage reporting mechanisms that account managers may offer to RUC participants;(d) payment collection, transaction processing, and revenue remittance protocols;(e) privacy and security protection processes, including parameters for data collection, retention, destruction, anonymization, aggregation, and sharing;(f) system testing and certification approach;(g) customer service level expectations and performance standards;(h) requirements for coordination and interfacing with the DMV;(i) reporting of data collected through the program;(j) audit procedures for verifying account manager performance in areas such as privacy protection, data destruction, data collection accuracy, and, if applicable, remittance of funds to the State; and(k) remedies available to the department if an account manager fails to fulfill contractual terms.Utah Admin. Code R926-17-9
Adopted by Utah State Bulletin Number 2019-18, effective 8/26/2019Amended by Utah State Bulletin Number 2023-03, effective 1/24/2023Amended by Utah State Bulletin Number 2024-20, effective 10/7/2024