Section R82-5-106 - Order and Return ProceduresThe following procedures shall be followed when a licensee orders liquor from or returns liquor to any state liquor store, package agency, or Department satellite warehouse:
(1)(a) The licensee must place the order in advance to allow Department personnel sufficient time to assemble the order.(b) The licensee or employees of the licensee may not pick merchandise directly off the shelves of a state store or package agency to fill the licensee's order.(c) The order shall include the business name of the licensee, Department licensee number, and list the products ordered specifying each product by code number and quantity.(d) If the licensee utilizes the services of a liquor transporter, as described in section 32B-17-201, the licensee shall provide that information when the licensee places the order.(2)(a) The licensee shall allow at least four hours for Department personnel to assemble the order for pick-up.(b) When the order is complete, the licensee will be notified by phone and given the total cost of the order.(c) The licensee may pay for the product with any form of legal tender.(d) The Department may make policies governing acceptable forms of payment, consistent with this rule.(3) The licensee or the licensee's designee shall examine and sign for the order before it leaves the store, agency or satellite warehouse to verify that the product has been received.(4) Merchandise shall be supplied to the licensee on request when it is available on a first come first serve basis. Discounted items and limited items may, at the discretion of the Department, be provided to a licensee on an allocated basis.(5)(a) Spirituous liquor may be returned by the licensee for the original purchase price only under the following conditions: (i) the bottle has not been opened;(ii) the seal remains intact; (iii) the label remains intact; and(iv) upon a showing of the original cash register receipt.(b) A restocking fee of 10% shall be assessed on the entire amount on any returned spirituous liquor order that exceeds $1,000. All spirituous liquor returned that is based on a single purchase on a single cash register receipt must be returned at the same time at a single store, package agency, or satellite warehouse location.(c) Wine and beer may not be returned by the licensee for the original purchase price except upon a showing that the product was spoiled or non-consumable.Utah Admin. Code R82-5-106
Adopted by Utah State Bulletin Number 2020-05, effective 2/25/2020