Section 681.204 - Other Actions Complaints may be resolved by issuance of a warning letter or a conditional letter of agreement, which does not involve a formal disciplinary action.
(1) Warning letters inform licensees of their duties under the Act, the Council Act, or council rules, and whether the council has a concern about the circumstances surrounding the complaint. (2) A conditional letter of agreement informs the licensee of the licensee's duties under the Act, the Council Act, or Council rules, whether the conduct or omission complained of appears to violate such duties, and creating Council ordered conditions for the long-term resolution of the issues in the complaint. This conditional letter of agreement specifies the immediate disposition of the complaint. The licensee is issued the conditional letter of agreement by staff; and a signature of agreement by the licensee is required. If the licensee fails to comply with all the Council ordered conditions in the specified time frame outlined in the conditional letter agreement, staff will open a new complaint arising out of non-compliance with the conditional letter agreement or the underling conduct.22 Tex. Admin. Code § 681.204
The provisions of this §681.204 adopted to be effective September 1, 2003, 28 TexReg 4134; amended to be effective April 27, 2008, 33 TexReg 3268; amended to be effective December 12, 2013, 38 TexReg 8889; Adopted by Texas Register, Volume 45, Number 46, November 13, 2020, TexReg 8146, eff. 11/19/2020