Section 121.95 - Complaints(a) The department shall list, with its business telephone number, a toll-free telephone number established to accept complaints relating to a health profession regulated by the department.(b) A license holder shall notify each client or a minor client's authorized representative of the name, mailing address, email address, telephone number, and website of the department for the purpose of directing complaints to the department. A license holder shall display this notification:(1) on a sign prominently displayed in the primary location of practice of each license holder, if any; and(2) on written documents including a written contract, a bill for service, or information brochure provided by the license holder to a client or third party.(c) The commission has adopted rules in Chapter 100 related to handling complaints regarding standard of care pursuant to Texas Occupations Code §51.2031.(d) A qualified person may assist the department in the review and investigation of complaints and is immune from liability related to these activities pursuant to Texas Occupations Code § 51.252.(e) Provisions regarding the confidentiality of complaint and disciplinary information under this chapter are located in Texas Occupations Code § 51.254.(f) The department may disclose a complaint or investigation and all information and materials compiled by the department in connection with the complaint or investigation to a person's certifying entity in accordance with Texas Occupations Code § 51.254.(g) For purposes of this chapter, a health profession is a profession for which the enabling statute is located in Title 3, Texas Occupations Code, or that is determined to be a health profession under other law.16 Tex. Admin. Code § 121.95
Adopted by Texas Register, Volume 43, Number 17, April 27, 2018, TexReg 2570, eff. 5/1/2018; Amended by Texas Register, Volume 45, Number 30, July 24, 2020, TexReg 5192, eff. 8/1/2020; Amended by Texas Register, Volume 49, Number 08, February 23, 2024, TexReg 1090, eff. 2/29/2024