Current through Register Vol. 54, No. 45, November 9, 2024
Section 65.3 - Complaints(a)Investigations. A public utility shall make a full and prompt investigation of complaints made by the Commission or by others, including customers, relating to service or facilities.(b)Records of complaints. A public utility shall preserve for a period of at least 5 years, written service complaints showing the name and address of the complainant, the date and character of the complaint and the final disposition of the complaint.The provisions of this §65.3 adopted March 25, 1946; amended August 15, 1980, effective 8/16/1980, 10 Pa.B. 3356.The provisions of this §65.3 issued under the Public Utility Code, 66 Pa. C.S. § § 317, 501, 504, 506, 1301, 1304, 1501, 1502, 1503, 1504, 1507, 1508, 1701, 1702 and 1704.
This section cited in 25 Pa. Code §109.701 (relating to reporting and recordkeeping).