Or. Admin. Code § 860-036-1260

Current through Register Vol. 63, No. 11, November 1, 2024

Section 860-036-1260 - Refund of Deposits

(1) A water utility must refund all deposits and accrued interest once credit is established, reestablished, or when service is disconnected. The water utility must issue a credit to the customer's account or mail the refund to the customer's last known address unless otherwise specified. Customer refunds must first be applied to any unpaid balance on the customer's account.

(2) For purposes of this rule, credit is considered established or reestablished one year after the deposit is paid in full if:

(a) The account is current;

(b) Not more than two 7-calendar day disconnection notices were issued to the customer during the previous 12 months; and

(c) The customer was not disconnected for nonpayment during the previous 12 months.

(3) Deposits plus accrued interest may be refunded or credited, in whole or in part, to the customer's account at any time earlier than prescribed in this rule, provided the water utility's procedures are nondiscriminatory.

(4) The water utility must honor valid claims for payment of refunds if received within one year of the date service is disconnected. Funds held beyond one year after the date service is disconnected will be disposed of in accordance with ORS 98.316.

(5) Accrued interest must be paid in accordance with OAR 860-036-1250. A water utility must keep a detailed record of each deposit received until the deposit is credited or refunded.

Or. Admin. Code § 860-036-1260

PUC 1-2017, f. & cert. ef. 1/24/2017

Stat. Auth.: ORS 183, 756, 757

Stats. Implemented: ORS 98.316, 756.040