A gaming facility licensee shall notify the commission at least 48 hours prior to any scheduled RAM clears. When a gaming facility licensee becomes aware of a nonresponsive electronic gaming device and communication between the gaming device and central computer cannot be reestablished, the gaming facility licensee shall immediately notify on-site commission staff. The gaming facility licensee shall not perform any RAM clears until on-site commission staff has recorded or attempted to record the information on the financial meters.
N.Y. Comp. Codes R. & Regs. Tit. 9 § 5321.11