N.Y. Comp. Codes R. & Regs. tit. 9 § 5014.12

Current through Register Vol. 46, No. 45, November 2, 2024

Section 5014.12 - Courier service fulfillment

(a)Time requirements.

(1) Completion of ticket processing. For each request for courier services through a network placed during normal business hours, a courier service shall complete ticket processing by:

(i) the sooner of 30 minutes before the relevant drawing cutoff or within 24 hours of the placement of the request, for a draw game ticket; or

(ii) within 24 hours of the placement of the request, for an instant lottery game ticket available for sale by a lottery sales agent.

(2) Cutoff for accepting requests for a draw game ticket. A courier service shall cease accepting requests for courier services for a draw game ticket no more than two hours and no less than a time period prior to the drawing cutoff, as specified by the commission. A platform shall provide a message to all courier customers who attempt to place requests after the drawing cutoff but prior to the drawing, informing such courier customers that the ticket purchase associated with the request will be fulfilled for the next available drawing, unless such courier customer chooses to cancel the request.

(3) Cutoff for accepting requests for an instant lottery game ticket. A courier service shall not accept a request for courier services for an instant lottery game ticket after the announced end of the game relating to such ticket.

(4) A courier service shall not accept a request to purchase an instant game ticket that is not available for sale to the public by a lottery sales agent at the time such request is made.

(b)Required cancellation. A network shall cancel a request for courier services automatically, notify the courier customer and refund any payment, including any courier customer fee, in the event ticket processing is not complete prior to:

(1) the drawing cutoff, for a draw game ticket; or

(2) the announced end of the game, for an instant lottery game ticket.

(c)Purchase of multi-drawing lottery tickets.

A courier service may offer to purchase on behalf of a courier customer multi-draw tickets only to the extent that such tickets would be permitted to be purchased by a lottery customer directly from a lottery sales agent.

(d)Ticket processing.

Each courier service shall accomplish all ticket processing requirements for each ticket issued on behalf of a courier customer. Each ticket purchased or obtained pursuant to a lottery promotion by a courier service on behalf of a courier customer shall represent the unique, individualized transaction of the courier customer on whose behalf the ticket was issued.

(e)Storage of tickets. Each courier service shall store each physical draw game ticket purchased on behalf of a courier customer securely in a safe or vault with a minimum fire rating of Class 150-1 Hour issued by Underwriter Laboratories Inc., or such equivalent rating approved by the commission. The premises housing such safe or vault shall be protected by a burglary alarm system with 24-hour central station monitoring.

(f)Retention requirements. Each courier service shall retain each draw game ticket issued for a courier customer until at least 90 days have passed from the expiration of the applicable period in which a prize claim validly may be made to the commission in regard to such ticket. In the event of a required cancellation pursuant to subdivision (b) of this section, the courier service shall destroy, prior to the drawing cutoff, the bet ticket for which ticket processing had not been completed and shall notify the commission within 24 hours of such action, providing in such notice the information set forth in paragraph (1) of subdivision (g) of section 5014.7 of this Part with respect to such ticket.

(g)Instant lottery game tickets. A courier service shall deliver each printed instant lottery game ticket to the courier customer who requested and paid for the purchase of such ticket. The commission shall not be responsible for any acts, omissions or errors a courier service may make in revealing an instant ticket's prize symbols or validation data or anything else that may cause such ticket to fail to meet the validation requirements set forth in sections 5003.2 or 5006.8 of this subchapter. The commission shall not pay any prize on an instant lottery game ticket that does not meet the validation requirements set forth in sections 5003.2 or 5006.8 of this subchapter.

N.Y. Comp. Codes R. & Regs. Tit. 9 § 5014.12

Adopted New York State Register April 10, 2019/Volume XLI, Issue 15, eff.4/10/2019

Amended New York State Register February 10, 2021/Volume XLIII, Issue 06, eff. 2/10/2021