N.Y. Comp. Codes R. & Regs. tit. 9 § 5005.7

Current through Register Vol. 46, No. 51, December 18, 2024

Section 5005.7 - Subscription disputes

(a)Remedy. In any dispute with the commission concerning the right to a subscription prize, the commission shall have the right to resolve such dispute by refunding the price of the disputed subscription panel. If a refund is paid, the refund shall be the sole and exclusive remedy of the subscriber.

(b)Resolution of discrepancies. If there is a discrepancy between the information set forth on an application and the information set forth in a confirmation notification, the subscriber may ask the commission, by written or electronic communication, to resolve the discrepancy. After such a report is received by the commission, the commission shall resolve the discrepancy as soon as possible and issue a revised confirmation notification. Resolution may include, without limitation, cancellation of the subscription. No change in the subscription shall be effective until a revised confirmation notification is issued. No request to resolve a subscription panel game character selection or subscription date range discrepancy shall be accepted after the effective date in the confirmation notification issued.

N.Y. Comp. Codes R. & Regs. Tit. 9 § 5005.7

Amended New York State Register March 16, 2016/Volume XXXVIII, Issue 11, eff. 3/16/2016

Amended New York State Register April 10, 2024/Volume XLVI, Issue 15, eff. 4/10/2024