N.Y. Comp. Codes R. & Regs. tit. 9 § 4500.22

Current through Register Vol. 46, No. 45, November 2, 2024

Section 4500.22 - Disputes, complaints and adjustments

(a) Subject to applicable laws, customer disputes concerning account transactions shall be addressed by the mutuel department supervisor, or such other pari-mutuel supervisor as may be designated by the account wagering licensee's management. Such designation must be in writing. The mutuel department supervisor or appropriate designee shall approve all final resolutions of account disputes. Documentation of all disputes and final resolutions shall be maintained by the account wagering licensee for a period of three years from the end of the year the dispute was resolved.

(b) Disputed transactions that lead to an adjustment shall be audited by internal audit within 30 days of the adjustment.

N.Y. Comp. Codes R. & Regs. Tit. 9 § 4500.22

Amended New York State Register July 26, 2017/Volume XXXIX, Issue 30, eff. 7/26/2017