N.Y. Comp. Codes R. & Regs. tit. 21 § 5202.4
Reference Materials for Guidance in Staffing Standards
A-l The Math of Call Center Staffing, Penny Reynolds, ICCM Weekly (Aug. 8, 2002).
A-2 How Many Do We Really Need? A Simple Solution for Determining Staffing, Jennifer Hagstrom, Ed. (Sept. 2000).
A-3 Communications Center Staffing Formulas: Old Studies in a New Environment, APCO Int'I. Pub. Safety Commun., APCO Bulletin, Project (40) RETAINS, Yvonne Klees, Features Ed. (March 2001).
A-4 Standard for Public Safety Communications Agencies, Commission on Accreditation for Law Enforcement Agencies.
A-5 Standard for Professional Qualifications for Public Safety Telecommunicator, National Fire Protection Agency 1061 (1996 ed.).
A-6 Public Safety Answering Point (PSAP) Accreditation Program, Program Standards Manual, New York State Sheriffs' Association.
A-7 Staffing formulas as may be provided by telephone service suppliers in the particular jurisdiction.
N.Y. Comp. Codes R. & Regs. Tit. 21 § 5202.4