N.Y. Comp. Codes R. & Regs. tit. 16 § 650.5

Current through Register Vol. 46, No. 53, December 31, 2024

Section 650.5 - Customer service requirements

(a) Every payphone service provider shall maintain adequate complaint handling procedures, including the:

(1) acceptance and processing of complaints in a simple manner and form; and

(2) prompt investigation and resolution of complaints.

N.Y. Comp. Codes R. & Regs. Tit. 16 § 650.5