N.Y. Comp. Codes R. & Regs. tit. 16 § 602.9

Current through Register Vol. 46, No. 45, November 2, 2024

Section 602.9 - Intercept

(a) Intercept shall consist of operator intercept or a suitable recorded announcement, providing sufficient information to callers to indicate the reasons for being intercepted as well as directions to assist them in completing the call.

(b) The service provider shall normally provide intercept service for the following minimum periods:

(1) In case of a customer-initiated residence number change, either 60 days or the remaining life of the normal alphabetical directory (including local directories), published by the serving service provider or on its behalf, in which the old number appears plus 30 days, whichever is shorter.

(2) In case of customer-initiated business number change, either 60 days or the remaining life of the normal alphabetical directory (including local directories), published by the serving service provider or on its behalf in which the old number appears plus 30 days, whichever is shorter.

(3) In case of a company-initiated number change, 180 days or the remaining life of the normal alphabetical directory (including local directories), published by the serving service provider or on its behalf, in which the old number appears plus 30 days, whichever is longer. If at the time of change the new number is noted in all of the aforementioned current directories, intercept will be provided for 30 days.

(c) Service providers shall strive to update intercept records within 24 hours of a number change.

(d) Each service provider shall provide intercept on calls to non-working numbers, codes, vacant levels, etc., where reasonable and practical.

(e) The local service provider shall not impose charges for intercepted calls.

N.Y. Comp. Codes R. & Regs. Tit. 16 § 602.9