N.Y. Comp. Codes R. & Regs. tit. 16 § 533.3

Current through Register Vol. 46, No. 45, November 2, 2024

Section 533.3 - Notice of discontinuance-format

(a) Every notice indicating discontinuance of service shall:

(1) clearly indicate in nontechnical language:

(i) the reason for service discontinuance;

(ii) the total amount required to be paid by the customer to avoid discontinuance of service, indicating the amount for which the customer's account is in arrears or the required deposit, if any, which must be posted by the customer, or both;

(iii) a method whereby the customer may tender payment of the full sum due and owing, including any required deposit, to avoid the discontinuance of his service;

(iv) the availability of company procedures to consider customer complaints prior to discontinuance, including the address and phone number of the office of the waterworks company the customer may contact in reference to his account; and

(v) the earliest date on which discontinuance may be attempted; and

(2) have printed on the face thereof in a size type capable of attracting immediate attention the following:

"THIS IS A FINAL DISCONNECT NOTICE. TO AVOID INCONVENIENCE, BRING THIS NOTICE TO THE ATTENTION OF THE COMPANY WHEN PAYING THIS BILL."

(b) Where full compliance with subdivision (a) of this section is found by the commission to be infeasible or to impose an unreasonable burden upon the company, the commission may grant a waiver of the requirements of such subdivision upon approval by the commission of an alternate arrangement which accomplishes the basic purposes of this section.

N.Y. Comp. Codes R. & Regs. Tit. 16 § 533.3