N.J. Admin. Code § 14:4-2.7

Current through Register Vol. 56, No. 24, December 18, 2024

Section 14:4-2.7 - Slamming complaints and investigation

(a) A customer that believes it has been the victim of slamming may contact the TPS to resolve the problem, and/or may contact the Board and file a written complaint.

(b) If a customer contacts the Board with an allegation that the customer has been slammed, the portion of the customer's bill that relates to the TPS's services shall be considered in dispute starting upon the date of the switch that is the subject of the slamming complaint. The TPS shall be subject to the same procedures and requirements that apply to a utility involved in a billing dispute, as set forth at N.J.A.C. 14:3-7.6.

(c) The Board may investigate an allegation of slamming or any other violation of this subchapter upon its own initiative or upon a complaint.

(d) (Reserved)

(e) If the Board finds that a customer has been slammed, the customer shall not be liable to its authorized TPS or its LDC for any charges in excess of those the customer would have been liable for had the slamming not occurred.

(f) If a customer disputes a switch, either before or after the LDC effectuates the switch, the TPS shall produce all documentation required under N.J.A.C. 14:4-2.3(c) and/or (g) and/or 2.4, within 10 business days after a request by the customer or the Board.

N.J. Admin. Code § 14:4-2.7

Amended by R.2012 d.091, effective 5/7/2012.
See: 43 N.J.R. 1150(a), 44 N.J.R. 1534(a).
Deleted and reserved (d); and rewrote (f).