N.J. Admin. Code § 14:18-3.3

Current through Register Vol. 56, No. 21, November 4, 2024

Section 14:18-3.3 - Customer information

(a) Each cable television company shall, upon request, furnish its customers with such information as is reasonable, in order that the customers may obtain safe, adequate, efficient and economical service.

(b) Each cable television company shall inform its customers, where peculiar or unusual circumstances prevail, as to the conditions under which sufficient and satisfactory service may be secured from its system.

(c) The cable television operator shall provide prospective customers, and existing customers upon any changeover to a new type of equipment, with a written description of any auxiliary equipment necessary to receive cable television service, such as converters or remote control units, required for service with an explanation of how such equipment interfaces with customer owned equipment such as VCR's, remote control units, "cable ready" sets, etc.

(d) Every new customer shall be provided with a complete copy of the cable television company's current schedule of all prices, rates, terms, and conditions applicable to that type of customer, for example, residential, commercial, etc.

(e) A cable television company shall not be required to provide its schedule of prices, rates, terms, and conditions as specified in (d) above if it elects to provide such information on its Internet website in a clear, concise, and readily accessible manner, using any reasonable means and format, that accurately conveys the content of the cable television company's prices, rates, terms, and conditions, and that allows customers and potential customers to make informed decisions based on the information contained therein. However, upon request of a new customer who is unable to access the Internet or who is otherwise unable to obtain information from the cable television company's website via the Internet, the cable television company shall provide its currently available prices, rates, charges, and services to such new customer.

(f) If a cable television company elects to provide its schedule of prices, rates, terms, and conditions on its Internet website, it shall, at least quarterly, provide instructions on each customer's bill.

N.J. Admin. Code § 14:18-3.3

Amended by 46 N.J.R. 2165(a), effective 11/3/2014.