Section 475-5-002 - REPLACEMENTS002.01ELECTRONIC BENEFIT TRANSFER CARD REPLACEMENTS. The household is responsible for notifying the Department or the Electronic Benefit Transfer card contractor as soon as possible when a card is lost, stolen or damaged. Electronic Benefit Transfer cards will be replaced within five days following the request of replacement by the household.002.02BENEFIT REPLACEMENT. A household must report a lost or stolen card immediately. When reported, an immediate hold will be placed on the account and no further benefits can be accessed with that card. At the time of report, the household can request a replacement card. No benefits will be replaced. Benefits that remained on the card at the time it was reported as lost or stolen will be transferred to the new card.002.03FOOD DESTROYED IN A DISASTER. In cases when food purchased with Electronic Benefit Transfer benefits is destroyed in a disaster affecting a participating household, that household may be eligible for the replacement of the actual value of loss, not to exceed the household's one month allotment. 002.03(A)REPORTING THE LOSS. The loss must be reported within ten days of the occurrence and the household's disaster must be verified.002.03(B)HOUSEHOLD STATEMENT OF LOSS. Prior to issuing a replacement, the recipient must provide the Department a signed statement attesting to the household's loss from the household. The statement must be received within 10 days of the date of report. If the 10th day falls on a weekend or holiday and the statement is received the day after the weekend or holiday then the request will still be considered received timely.002.03(C)DISASTER REPLACEMENT ELIGIBILITY. This policy applies in cases of natural disasters affecting more than one household, as well as individual household disasters, such as fire, or power outage lasting more than four hours for refrigerated food or twenty-four hours for frozen food. There is no limit on the number of replacements for food purchased with Supplemental Nutrition Assistance Program benefits which were destroyed in a household misfortune.475 Neb. Admin. Code, ch. 5, § 002
Amended effective 7/4/2020Amended effective 9/17/2024