100. USE OF METERS REQUIRED1. All water, gas and electric service furnished by a utility shall be charged for by meter measurements, except in instances where charges may otherwise be made by permission of the Commission. Service used by the utility or any of its departments shall be accounted for by meter measurements except for minor incidental use where metering would not be practical.2. Unless otherwise authorized by the Commission, or contemplated or provided in any rate schedule or service rule or regulation, legally in effect, or in a franchise or lease agreement heretofore in effect, each utility shall provide and install, at its own expense (except as to accommodations for meters and metering equipment) and shall continue to so provide, maintain and operate all equipment necessary for the delivery, regulation and measurement of service to the point of delivery to its customers. Where additional meters or equipment are furnished by the utility only for the convenience of the customer, charges therefore shall be made in accordance with a schedule legally in effect.105. RECORDS OF METERS1. A record shall be kept of each meter used by each utility which shall indicate the identification, current location, when possible the purchase date, and a complete record of the last test.2. When any service meter is tested, a copy of the test records shall be preserved, including the information necessary for identifying the meter, the reason for making the test, the reading of the meter upon removal from service, and the result of the test, together with all data taken at the time of the test in sufficiently complete form to permit a convenient check of the methods employed and the calculations involved.*110. METER READING 1. Each service meter shall indicate clearly the units of service for which charge is made to the customer. In cases where the dial reading of the meter must be multiplied by a constant to obtain the units consumed, the proper constant to be applied shall be clearly marked on the face or dial of the meter.2. Each utility shall, upon written request of any customer, furnish to the customer a statement showing the date that the meter on customer's premises was read for billing purposes, and either the total reading expressed in units of service recorded by the meter or showing the positions of the hands upon the dial of such meter at the time the reading was taken.3.a. The meter reading date may be advanced or postponed but in no event shall a utility in the ordinary course of business, schedule a regular meter reading cycle for customers covering less than twenty-five (25) or more than thirty-five (35) calendar days. Initial bills, final bills or any bill for less than twenty-five (25) days or more than thirty-five (35) days may be adjusted.b. Should acts of God, flood, strike or other emergency conditions beyond the control of the utility necessitate that the period between meter reading dates for monthly bills (excluding initial, final, rerouted, or reassigned account number bills) be more than thirty-five (35) days, the utility shall notify the Commission and may either bill residential customers based upon a meter reading adjusted back to thirty (30) to thirty-five (35) days or bill customers for the service rendered even though the bill covers more than thirty-five (35) days. However, should any bill to any residential customer cover a period in excess of thirty-five (35) calendar days, that customer may deduct an amount equal to the average daily cost multiplied by the number of days for which service was billed in excess of thirty-five (35) calendar days and postpone payment of the amount so deducted until his next normal billing cycle. The utility shall carry forward the amount so deducted by the customer until the next normal billing cycle for the customer.
c. Bills for service shall be rendered within thirty (30) days from the reading of the meter except as may be otherwise specifically authorized by the Commission.**4. Utilities utilizing meters shall not bill a customer for services rendered, except on the basis of the actual meter readings. Estimated meter readings may be utilized only when, for reasons beyond the control of the utility (such as inclement weather or inaccessible meters), an actual meter reading cannot be obtained. After the second consecutive monthly estimated reading, the utility must notify the customer in writing at the billing address on the customer's account record, explaining the reason for the estimate and any action required by the customer that would allow the utility to take actual readings. This rule does not preclude a utility from entering into an agreement with a customer that would allow the utility to obtain estimated readings on a routine basis, nor does this rule preclude a utility from making application with the Commission to incorporate in the utility's service policy, pursuant to Commission Service Rule 15, a utility specified meter reading estimation program. ***
115. PREPAYMENT METERS The use of prepayment meters shall be at the option of the utility and each utility having prepayment meters in service shall at the end of each collection period, inform the customer of the reading of the meter at the beginning and end of the period and the amount of money taken from the meter for the period corresponding to the meter reading. Adjustments shall be made annually or at the end of the service period, if less than one year, for the difference, if any, between the charges for the service received by the customer as indicated by the meter readings and the money collected from the meter.120. METER TESTS ON REQUESTS OF CUSTOMER Each utility shall make a test of the accuracy of registration of a meter upon request of a customer. If such test shows the meter to be slow or within tolerance limit as to accuracy of registration, the customer may be required to pay a reasonable charge as set out in the company's rules and regulations, in advance, for each test so made. If the test shows the meter to be fast and in excess of the tolerance limit of accuracy, such test shall be made at the expense of the utility. Adjustment shall be made with the customer as provided under Rule 10.115. *Rule 11. B.(2) , as amended by Order of the Commission in docket 92-UA-0383 effective December 15, 1992. Rule 11.B.(2) is now known as Rule 11.105(2). (renumbering 2011).
**Rule 11. C.(3), as amended by Order of the Commission in Docket U-3469, effective January 2, 1980. Rule 11.C.(3) is now known as Rule 11.110(3). (renumbering 2011).
***Rule 11.C.(4) Amended by Order of the Commission in Docket 1994-UA-5, Effective May 1, 2004. Rule 11.C.(4) is now known as Rule 11.110(4). (renumbering 2011).