Section R. 393.54 - Dispute resolutionRule 54.
(1) Any decision of the program is appealable.(2) Dispute resolution shall commence with an attempt to resolve problems between a licensee and a promotional agent through direct discussion. A licensee shall initiate dispute resolution by contacting the promotional agent and verbally communicating about the problem or by submitting a written communication stating the problem. The licensee's communication shall include a proposed solution. The promotional agent shall document the attempted resolution.(3) If a promotional agent is unable to resolve the problem with the licensee, then a licensee may request an administrative review by the commission.Mich. Admin. Code R. 393.54