Md. Code Regs. 20.53.06.06

Current through Register Vol. 51, No. 26, December 27, 2024

Section 20.53.06.06 - Cancellation of Supply Service

A. Except as provided under §D of this regulation or in a tariff regarding supplier default, a utility may remove a customer from supplier services only if directed by a supplier, subject to applicable bankruptcy law.

B. A supplier shall process a customer's request to cancel supply services not later than the end of the second utility business day after the customer's cancellation request.

C. A supplier shall notify the customer's utility of a drop by electronic transaction within the time period specified in §B of this regulation.

D. Customer Cancellation.

(1) After the third utility business day following a customer request for a supplier to cancel supply service, the customer may contact the utility to verify that the cancellation request submitted by the supplier has been processed by the utility.

(2) If a customer's cancellation request has not been processed by the customer's utility, and the customer requests cancellation of supplier service, the utility shall process a cancellation.

E. Supplier-Consolidated Billing-Nonpaying Customer.

(1) A supplier providing supplier-consolidated billing services shall provide a nonpaying customer a minimum of 3 days notice before cancellation of the customer's contract.

(2) A supplier's notice to a nonpaying customer under §E(1) of this regulation shall include:

(a) The total amount due;

(b) The date by which the payment is due to the supplier;

(c) The date on or after which the supplier will transmit the drop request to the utility if payment is not received; and

(d) The telephone number at which the supplier representatives who handle payment arrangements, payment plans, and customer complaints may be reached.

F. A customer may designate a third party to receive a notice of drop for nonpayment as required in §E(2) of this regulation on the customer's behalf.

Md. Code Regs. 20.53.06.06

Regulation .06 amended effective April 6, 2009 (36:7 Md. R. 527); amended effective 46:5 Md. R. 309, eff. 3/11/2019; amended effective 49:5 Md. R.367, eff. 3/7/2022