Md. Code Regs. 10.21.14.07

Current through Register Vol. 51, No. 22, November 1, 2024

Section 10.21.14.07 - Grievance Procedure Stage 2: Unit Director's Response

A. The unit director shall:

(1) Review the rights advisor's report;

(2) Discuss the matter with any individual involved; and

(3) Within 5 working days of receipt of the report, decide whether to:

(a) Accept the rights advisor's report, completely or in part with respect to the facts as found; or

(b) Modify or reject the recommendations made by the rights advisor.

B. The unit director shall write and forward a decision to the rights advisor, who shall forward copies to the grievant, the CEO and, if involved, the grievant's LAP.

C. If the unit director concludes that a grievance has been substantiated and requires remedial action, the unit director immediately shall:

(1) Notify the CEO and, if indicated, the clinical director; and

(2) Provide a remedy, which may include, but is not limited to:

(a) Directing a change in practice; or

(b) Seeking approval for changes in policy.

D. If the grievant is:

(1) Satisfied with the action taken by the unit director, the grievance ends at this stage; or

(2) Dissatisfied with the action taken by the unit director and wishes to pursue the grievance, the rights advisor shall:

(a) If the grievant requests the review, request a review by the residents' rights committee, notifying the CEO of the request for the review; and

(b) Subsequently request a review by the CEO.

Md. Code Regs. 10.21.14.07