Section 407-320-10 - REPORTING ON METRICSA.Reports to the CommissionBeginning in 2023, each Investor-Owned T&D Utility shall file a report with the Commission every quarter. Each report shall provide the cumulative calculations and underlying information for the prior quarter or quarters for that calendar year for each of the metrics listed in Sections 6, 7, and 8. Each report shall provide information on a monthly basis. The reports shall be provided no later than 30 days after the close of the quarter.
B.Customer Report Cards1. Beginning in 2023 and each year thereafter, each Investor-Owned T&D Utility shall, on or before June 1, issue a report to each of its residential customers with information regarding the utility's performance and rates. The report shall include explanations in non-technical, plain language of the individual performance benchmarks described in sections 6, 7, and 8 including an explanation of how each is measured and providing the utility's performance score in the previous calendar year with respect to each benchmark. The report shall be in substantial conformance with a template to be reviewed and approved by Commission order for each utility. The report shall be sent to each customer in either a U.S. Postal Service mailing, or in an email, depending on how the customer is billed. The utility shall also post this report on its website.65-407 C.M.R. ch. 320, § 10