La. Admin. Code tit. 28 § LXVII-307

Current through Register Vol. 50, No. 9, September 20, 2024

Section LXVII-307 - Administrative Support

A. Competency Courses: Administrative Support Occupations*, Business Computer Applications I and II, Business English*, Business Machines*, Cooperative Office Education*, Desktop Publishing, Keyboarding/Keyboarding Applications, Records Management*, Telecommunications, Word Processing

B. Related Electives: Accounting, Computer Multimedia Presentations, Education for Careers, Financial Math, Introduction to Business, Introduction to Management

C. Focus Statement

1. Millions of people have entered the workforce using support-staff skills learned in business education classrooms. Innovations in technology cause changes in our work force daily. Therefore, administrative support personnel will need to develop competencies in a variety of skills that prepare them to become a member of a workforce that is critical to maintaining and expanding the continued advancements in business. Support staff individuals will be able to make decisions, interact positively, and function in an international environment.

2. Administrative Support is the integration of business and communication concepts, knowledge, skills, and attitudes necessary to develop an awareness of interrelationships of all areas of business. Administrative Support is a capstone area that addresses the upper level needs of the Business curriculum.

3. Some examples of employment options available upon successful completion of the Administrative Support career major are:

a. high school:

i. receptionist;

ii. data entry clerk;

iii. hotel clerk;

iv. airline reservationist;

v. travel clerk;

vi. dispatcher;

vii. postal clerk;

viii. billing clerk;

ix. medical transcriptionist;

b. advanced training:

i. general office clerk;

ii. information clerk;

iii. record clerk;

iv. accounts receivable clerk;

v. court reporter;

vi. teacher's aide;

vii. medical clerk;

viii. paralegal;

ix. secretary;

c. 4-year degree:

i. adjuster;

ii. clerical supervisor;

iii. systems analyst;

iv. information specialist;

v. executive secretary;

vi. administrative assistant;

vii. legal/medical secretary;

viii. records manager;

ix. word processor.

*Content standard is included in this major.

Standards and Benchmarks/Academic Cross-Reference

Standard	Benchmarks	Academic Cross-References
4. Develop attitudes, procedures, and skills necessary to function effectively in a variety of electronic offices	(Recommended Grades 10-12) a. Select and utilize equipment and technology appropriate for successfully completing various tasks *b. Compose and produce a variety of business documents using correct grammar, punctuation, and format with current and emerging technology c. Demonstrate ability to use oral and interpersonal communication skills effectively *d. Use appropriate resources as needed for decision making and problem solving e. Demonstrate knowledge of records management and application of various manual and automated data storage and retrieval systems f. Use regular and electronic mail services appropriately and economically g. Demonstrate appropriate personal qualities and work ethics h. Demonstrate ability to use appropriate office procedures i. Identify procedures involved in distributing information and products j. Apply principles of effective human relations	ELA 1 - 1/3/4/5 2 - 1/2/3/4/5 3 - 1/2/3 4 - 1/2/3/4/5/6 5 - 1/2/3/4/5/6 7 - 1/2/4 Mathematics N - 1/3/4/5/7 A - 3/4 M - 1/3/4 G - 6 D - 1/3/5/7 P - 1/2/4/5	Social Studies G - B--1/2/3/4 C--2/3/4 D--1/2/3/4/5 C - A--5/6 B--4/5/6 C--1/2/3 D--1/2/3/4 E - B--1/2/3 C--1/2 H - C--15 Science SI - A--3 B--3/5 PS - H--2/3 LS - F--3 G--1 SE - A--2/6/7/9/11 B--1/2/3/4/ 5/6/7 C--1/2/3/4/ 5/6/7/8 D--1/2/3/4/5/ 6/7/8/9
5. Use appropriate communication skills to communicate in a business environment	(Recommended Grades 11-12) a. Improve listening, comprehension, vocabulary, reading, and analytical skills b. Apply standard rules of grammar and usage c. Improve mechanics of writing to include: capitalization, number usage, punctuation, spelling, and proofreading *d. Prepare and compose business communications such as: letters, memos, reports, and e -mail *e. Use the principles of communication psychology in oral and written communiques	ELA 1 - 1/3/4/5 2 - 1/2/3/4/5 3 - 1/2/3 4 - 1/2/3/4/5/6 5 - 1/2/3/4/5/6 7 - 1/2/4 Mathematics N - 1/3/4/5/7 A - 3/4 M - 1/3/4 G - 6 D - 1/3/5/7 P - 1/2/4/5	Social Studies G - B--1/2/3/4 C--2/3/4 D--1/2/3/4/5 C - A--5/6 B--4/5/6 C--1/2/3 D--1/2/3/4 E - B--1/2/3 C--1/2 H - C--15 Science SI - A--3 B--3/5 PS - H--2/3 LS - F--3 G--1 SE - A--2/6/7/9/11 B--1/2/3/4/ 5/6/7 C--1/2/3/4/ 5/6/7/8 D--1/2/3/4/5/
6. Demonstrate the ability to use standard equipment found in a variety of modern offices	(Recommended Grades 9-12) a. Demonstrate ability to effectively utilize office equipment such as typewriters, computers, fax machines, postage machines, telephone systems, copying and reproducing machines, calculators, and transcription machines *b. Select and utilize equipment in decision making and problem solving
7. Demonstrate successful job competencies as senior cooperative education students through classroom instruction and on-the-job training at approved business office sites	(Recommended Grade 12) a. Demonstrate effective interpersonal skills b. Demonstrate responsible work ethics and business etiquette *c. Apply skills and techniques to complete administrative support responsibilities d. Develop an understanding of records management e. Improve knowledge and skills in word and information processing f. Apply positive attitudes and communication skills g. Demonstrate proficiency in communicating on a professional level
8. Demonstrate the ability to maintain business and personal records	(Recommended Grades 9-12) a. Maintain personal records for financial planning, banking, and taxes b. Maintain business records for cash, merchandising, payroll, and taxes c. Demonstrate data management procedures using manual or electronic methods d. Identify accounting fundamentals e. Select and apply appropriate filing procedures including alphabetic, numeric, and subject filing systems	ELA 1 - 1/3/4/5 2 - 1/2/3/4/5 3 - 1/2/3 4 - 1/2/3/4/5/6 5 - 1/2/3/4/5/6 7 - 1/2/4 Mathematics N - 1/3/4/5/7 A - 3/4 M - 1/3/4 G - 6 D - 1/3/5/7 P - 1/2/4/5	Social Studies G - B--1/2/3/4 C--2/3/4 D--1/2/3/4/5 C - A--5/6 B--4/5/6 C--1/2/3 D--1/2/3/4 E - B--1/2/3 C--1/2 H - C--15 Science SI - A--3 B--3/5 PS - H--2/3 LS - F--3 G--1 SE - A--2/6/7/9/11 B--1/2/3/4/ 5/6/7 C--1/2/3/4/ 5/6/7/8 D--1/2/3/4/5/

*Identifies benchmarks that encourage critical thinking

La. Admin. Code tit. 28, § LXVII-307

Promulgated by the Board of Elementary and Secondary Education, LR 30:989 (May 2004).

AUTHORITY NOTE: Promulgated in accordance with R.S. l7:6.