Section 170 IAC 16-1-7 - Continuation of service during complaint process; payment of undisputed charges; disconnection for nonpayment; determining payment amountAuthority: IC 8-1-1-3; IC 8-1-2-34.5
Affected: IC 8-1-2-34.5
Sec. 7.
(a) If a customer receiving service has paid and continues to pay all undisputed charges, the utility shall not disconnect any service related to the disputed charges: (1) while the utility's proposed resolution is under review by consumer affairs or the commission; or(2) sooner than ten (10) days after a decision by consumer affairs or the commission.(b) If a customer and utility cannot agree what portion of the charges in a bill is undisputed, to avoid disconnection, the customer should pay on the disputed bill an amount equal to one-twelfth (1/12) of the estimated annual billing for service to be rendered to the customer. For a customer who has been a customer for at least twelve (12) months, the estimate will be based on the customer's average bill for the twelve (12) months immediately preceding the disputed bill.Indiana Utility Regulatory Commission; 170 IAC 16-1-7; filed May 25, 2010, 1:52 p.m.: 20100623-IR-170090792FRAReadopted filed 7/12/2016, 10:01 a.m.: 20160810-IR-170160168RFAReadopted filed 7/12/2022, 12:18 p.m.: 20220810-IR-170220116RFA