Section 11-800-11 - Monitoring and investigation(a) The department shall monitor case management agencies and homes for compliance with applicable requirements in this chapter and quality assurance; (1) Annually when a case management agency or home has a one-year license or certificate;(2) Biennially when a case management agency or home has a two-year license or certificate; or (3) Upon receipt of a complaint that a case management agency or home is in violation of applicable requirements in this chapter.(b) Monitoring may include but is not limited to unannounced visits to review service delivery sites, records and files, and interviews with clients.(c) The case management agency or home that is being monitored shall provide the department access to all records, files, and other materials concerning compliance with the requirements for licensure or certification.(d) Any case management agency or home shall be subject to investigation by the department at any time and in the manner, place, and form as determined by the department.[Eff 11/13/2018] (Auth: HRS §§ 321-481 to 321-483, 321-485, 346-14) (Imp: HRS §§ 321-481 to 321-483, 321-485, 346-14)