D.C. Mun. Regs. tit. 30, r. 30-2108

Current through Register 71, No. 45, November 7, 2024

Rule 30-2108 - DUTIES OF OPERATORS AND MANAGEMENT SERVICES PROVIDERS

2108.1

Operators and Management Services Providers shall, in accordance with Section 307 of the Act:

(a) Employ a monitoring system utilizing software to identify irregularities in volume or odds and swings that could signal suspicious activities that should require further investigation, and immediately reports such findings to the Office;

(b) Develop system requirements and specifications for internal controls according to industry standards and implement the requirements and specifications as required by the Office;

(c) Promptly, but no longer than twenty-four (24) hours, reporting to the Office facts or circumstances related to the operation of a sports wagering Licensee that may constitute a violation of District or federal law, including suspicious sports wagering over any threshold set by the Operator;

(d) Provide a secure location within the District, or a location approved by the Office in accordance with this title and all other applicable District and federal laws for the placement, operation, and play of sports wagering equipment;

(e) Employ the use of licensed security officers if required to do so by the Office.

(f) Implement, maintain, regularly review and revise, and comply with a comprehensive information security program the purpose of which shall be to take reasonable steps to protect the confidentiality, integrity, and availability of personal information of individuals who place a wager with the Operator, and shall contain administrative, technical, and physical safeguards appropriate to the size, complexity, nature, and scope of the operations and the sensitivity of the personal information owned, licensed, maintained, handled, or otherwise in the possession of the Operator;

(g) Prevent an individual, group of individuals or entity from tampering with or interfering with the operation of sports wagering or sports wagering equipment;

(h) Ensure that sports wagering occurs only within the specific designated areas in which sports wagering may take place, using Office-approved mobile applications, websites, other digital platforms, or sports wagering devices that utilize communications technology to accept only wagers originating within the District.

(i) Ensure that sports wagering conducted through the use of a Self-Service Betting Terminal or Sports Wagering Facility booth located in the Sports Wagering Facility or other window locations as approved by the Office, is conducted within the sight and control of designated employees of the licensed Operator or Management Services Provider and under continuous observation by security equipment, as required by the Office;

(j) Maintain a sufficient cash supply and other supplies within the boundaries of the District;

(k) Maintain daily records showing the Gross Sports Wagering Receipts and adjusted gross sports wagering receipts of the Operator; and

(l) Timely file with the Office records or reports required by this chapter;

2108.2

Operators and Management Services Providers shall not knowingly allow, and shall take reasonable steps to prevent, the circumvention of reporting requirements through a player making a structured wager, including multiple wagers or a series of wagers that are designed to accomplish indirectly that which could not be accomplished directly. A wager or wagers need not exceed the dollar thresholds at any single Operator in any single day in order to constitute prohibited structuring. No Operator or Management Services Provider shall encourage or instruct the player to structure or attempt to structure wagers. This section does not prohibit an Operator or Management Services Provider from informing a player of the regulatory requirements imposed upon the Operator or Management Services Provider, including the definition of structured wagers. An Operator or Management Services Provider shall not knowingly assist a player in structuring or attempting to structure wagers.

2108.3

Operators and Management Service Providers shall report to the Office the sources of data that they use to resolve sports wagers. The Office may disapprove of the sources of data for any reason, including but not limited to, the type of wager and method of data collection.

2108.4

Operators and Management Service Providers shall investigate each player complaint and provide a response to the player within ten (10) business days. For complaints that cannot be resolved to the satisfaction of the player, related to Sports Wagering Accounts, settlement of wagers or illegal activity, a copy of the complaint and Licensee's response, including all relevant documentation, shall be provided to the Office.

2108.5

To conduct sports wagering transactions on Premises, a Sports Wagering Facility shall have a cashier's cage that has been approved for the operation by the Office. Sports wagering transactions shall be conducted from a Sports Wagering Facility booth located in the Sports Wagering Facility or other window locations as approved by the Office, Self-Service Betting Terminals in locations as approved by the Office or through the use of Office approved mobile applications, websites, other digital platforms, or devices within the Sports Wagering Facility.

2108.6

The Sports Wagering Facility shall be designed to provide sufficient security of the facility and shall include the installation and maintenance of security and surveillance equipment, including closed-circuit television equipment, according to specifications approved by the Office. The Office shall have direct access to the system and its transmissions. Operators and Management Services Providers shall submit a surveillance plan for Office approval prior to accepting wagers. Any changes to the surveillance plan must be approved by the Office.

2108.7

Sports Wagering Facilities and locations with sports wagering equipment are subject to compliance inspections by the Office at all times. Authorized Office employees shall be granted access to all portions of the Sports Wagering Facility or any location where sports wagering equipment is stored at all times for the purposes of conducting compliance inspections or enforcement actions.

2108.8

Operators and Management Service Providers shall not accept sports wagers on a prohibited sports event.

D.C. Mun. Regs. tit. 30, r. 30-2108

Final Rulemaking published at 36 DCR 6681, 6712 (September 22, 1989); amended by Final Rulemaking published at 66 DCR 011618 (8/30/2019)