D.C. Mun. Regs. tit. 22, r. 22-B9908

Current through Register Vol. 71, No. 52, December 27, 2024

Rule 22-B9908 - POLICIES AND PROCEDURES

9908.1

Each home support agency shall develop and implement written operational policies and procedures that govern the day-to-day operations of the home support agency. These policies and procedures shall be approved by the governing body and shall be available for review by the Department.

9908.2

The home support agency's written policies and procedures shall govern the following topics, at a minimum:

(a) Personnel;

(b) Admission and denials of admission;

(c) Discharges and referrals;

(d) Coordination of services;

(e) Records retention and disposal;

(f) Client rights and responsibilities;

(g) Complaint process;

(h) Each service offered;

(i) Billing for services;

(j) Supervision of services;

(k) Infection control; and

(l) Management of incidents.

9908.3

Staff shall be oriented towards the written policies and procedures. The written policies and procedures shall be readily available for use by staff at all times.

9908.4

Written policies and procedures shall be available to clients, prospective clients, and client representatives, upon request.

D.C. Mun. Regs. tit. 22, r. 22-B9908

Amended by Final Rulemaking published at 67 DCR 9476 (8/7/2020)