D.C. Mun. Regs. tit. 22, r. 22-B8703

Current through Register Vol. 71, No. 52, December 27, 2024

Rule 22-B8703 - CUSTOMER SERVICE

8703.1

Policy: The PBC places the highest value on service to customers. To that end, the PBC shall offer a customer service program. Customers include all people who interact with the PBC during the course of the workday, whether they are patients, physicians, staff, visitors, and vendors of the public. The goal is to provide high quality care in a caring and respectful way, while enhancing cooperation and communication among customers.

8703.2

The program shall strive to accomplish the following:

(a) Improve employees' skills for interacting with customers;

(b) Foster enhanced cooperation and communication;

(c) Emphasize taking responsibility for one's actions; and

(d) Recognize each employee's self-worth.

8703.3

Attendance guidelines are as follows:

(a) The customer service program shall be mandatory. Continued failure to participate in the program may lead to disciplinary action;

(b) The management of each department shall ensure that all of their staff attend the PBC's customer service program; and

(c) Human Resources shall coordinate program offerings.

D.C. Mun. Regs. tit. 22, r. 22-B8703

Final Rulemaking published at 45 DCR 7353, 7397 (October 9, 1998)