D.C. Mun. Regs. tit. 15, r. 15-324
A Formal Complaint shall be in writing, signed by the Complainant or legal counsel, and shall state facts necessary to state a claim upon which relief may be granted and the specific relief requested. The Complainant or legal counsel shall submit the Complaint in a format approved by the Office of Consumer Services or consistent with the requirements set forth in Chapter 1 of the Commission's Rules of Practice and Procedure, as applicable. 15 D.C.M.R. § 100et seq. The Office of Consumer Services, or the Customer's designated representative, may assist in completing a Complaint. The Complaint shall be filed with the Office of the Commission Secretary.
If a review of the Complaint by the Office of Consumer Services determines that a complaint should be revised to more clearly or fairly set forth the matter at issue, the complainant shall be so notified and offered assistance by the OPC or the Office of Consumer Services to amend the Complaint.
Within two (2) Business Days of the filing of the Complaint, the Office of the Commission Secretary shall notify and provide the affected Utility, Energy Supplier or Telecommunications Service Provider a copy of the Complaint in writing by facsimile, U.S. mail or other technological means. Each Utility, Energy Supplier and Telecommunications Service Provider shall provide the name, address, and telephone number of its designated contact Person or office for delivery of such notification.
A written answer to the Complaint shall be filed with the Commission within fourteen (14) Days from the date of notice, setting forth the Utility's, Energy Supplier's or Telecommunications Service Provider's position with respect to the allegations contained in the Complaint. The Utility, Energy Supplier or Telecommunications Service Provider shall also serve a copy of its answer on the Customer or Customer's Designated Representative or their legal counsel.
D.C. Mun. Regs. tit. 15, r. 15-324