D.C. Mun. Regs. tit. 15, r. 15-308

Current through Register Vol. 71, No. 52, December 27, 2024

Rule 15-308 - USE OF CUSTOMER'S INFORMATION

308.1

An Applicant or a Customer need not disclose his or her Social Security number to the Utility, Energy Supplier, or Telecommunications Service Provider to obtain or maintain service. Upon requesting a Customer's Social Security number, the Utility, Energy Supplier, or Telecommunications Service Provider shall inform the Customer that the provision of this number is voluntary and will not affect the provision of service to that Customer.

308.2

A Utility, Energy Supplier or Telecommunications Service Provider shall not disclose information that reveals the status of the Account of any individual Customer without the Customer's consent or upon dictate of lawful authority. A Utility, Energy Supplier or Telecommunications Service Provider may rely upon written or oral representation of the Commission or the Office of the People's Counsel that consent has been granted.

308.3

Unless a Customer consents in writing or through electronic means such as Third-Party Verification, recorded voice or electronic signature, the Utility, Energy Supplier or Telecommunications Service Provider may not disclose or use Customer information or the Customer's use of service (types and amounts) except to the Commission and in accordance with the Utility, Energy Supplier or Telecommunications Service Provider's Privacy Policy. The Utility, Energy Supplier, or Telecommunications Service Provider shall reasonably protect the confidentiality of customer information.

308.4

The restrictions in §§ 308.2 and 308.3 above do not apply to lawful disclosures for bill collection, credit rating reports, provision of service, legitimate business activities, to assist Customers who have had, or may have, their service involuntarily disconnected, or as otherwise authorized by law. It shall be the responsibility of the Utility, Energy Supplier or Telecommunications Service Provider to obtain and maintain the written or electronic consent, referred to in Subsections 308.2 and 308.3 above. A Customer's information shall be made available to the Commission upon request.

D.C. Mun. Regs. tit. 15, r. 15-308

Final Rulemaking published at 34 DCR 3966 (June 19 1987); Notice of Final Rulemaking published at 55 DCR 10014 (September 26, 2008); Notice of Final Rulemaking published at 55 DCR 12494 (December 12, 2008); amended by Final Rulemaking published at 65 DCR 13506 (12/14/2018)

Formerly 15 DCMR § 308, "Use of Customer's Social Security Numbers."

Authority: The Public Service Commission of the District of Columbia ("Commission") pursuant to D.C. Official Code, 2001 Ed. § 2 -505 and § 34 -802.